Refund policy
RETURN & REFUND POLICY
At Yamkala, your satisfaction is our top priority. We want to ensure your shopping experience is smooth, honest, and transparent.
We partner with multiple suppliers , and while we maintain a consistent return policy, some products are not eligible for returns or refunds based on supplier policy. We clearly mention each product’s refund status in its description ("Refundable" or "Non-Refundable").
General Return Conditions
To be eligible for a return, the following conditions must be met:
You must contact us within 7 days of receiving your order
Item must be unused, in original packaging, and in the same condition that you received it
You must provide photos or videos showing the issue (if applicable)
Refunds & Replacements Are Accepted If:
Product arrives damaged or defective
Wrong item received (size, color, product)
Item does not arrive within 20 days (from shipping date)
Quality not as described (requires proof)
Refunds & Returns Are Not Accepted If:
The product is clearly marked as "Non-Refundable"
The issue is buyer’s mistake (e.g., wrong size ordered, change of mind)
The address provided was incorrect or incomplete
The product has been used, worn, or washed
💸 Refund Process
Contact us at yamkala.store@gmail.com
Provide order number and issue details (include photo/video if needed)
Our team will verify the issue within 1–2 business days
If approved, refund will be processed to your original payment method within 5–10 business days
Return Shipping
Return shipping costs are covered by the customer, unless the product is defective or incorrect
In most cases, you will not need to return the item — we may offer refunds or replacements directly after verification
❓FREQUENTLY ASKED QUESTIONS (FAQs)
Q: How do I know if a product is refundable?
A: We clearly mention "Refundable" or "Non-Refundable" in every product description. Please review this before purchasing.
Q: What if I ordered the wrong size?
A: Unfortunately, we cannot offer refunds for size mistakes. Please check our size chart before ordering. If the item is marked "Refundable," you may still contact us within 7 days for a possible solution.
Q: My product is broken/damaged. What do I do?
A: We’re really sorry to hear that! Please send us a photo or video of the damage within 7 days of receiving your item. We’ll verify and offer a refund or free replacement.
Q: I haven’t received my item yet. What now?
A: Please allow up to 20 days from the date of shipment. If it hasn’t arrived by then, you’ll be eligible for a full refund.
Q: Do I need to return the item?
A: In many cases, no. If the product is defective or the issue is clear, we may offer a refund or replacement without needing the product returned.